Policies

Thanks for visiting our page! We are here to answer any and all your questions about your Anderscents products.

To contact us, please feel free to reach out to us via email:

theanderscents@gmail.com 

Policies

Shipping & Processing

Please allow 5-7 business days for items to ship.

Once your order is processed and your package is picked up and scanned by the carrier, transit times typically range from 2-7 business day days, depending on the shipping method and delivery destination. 

You will receive a shipping confirmation email or SMS text as soon as the label is created for your order, however, the tracking status of your shipment may take up to 72 hours once a label has been created. 

Once the package leaves our shop, unfortunately delivery is out of our hands. We cannot offer a refund or replace items for missing or stolen packages. If your package is missing through USPS, please reach out to them at (800) 275-8777. For UPS please call (800) 742-5877. They will need your tracking number which can be found in your shipping confirmation email or text message.

We will replace items that have been damaged during shipment if photographic proof of damage is submitted to theanderscents@gmail.com within 7 days of delivery.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned within 7 days of your purchase. To complete your return, we require a receipt or proof of purchase.

Refunds 

If the return is approved your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Cancelations

Orders may be canceled within 24 hours. A refund will be issued minus 2.9% + $0.30 to cover Shopify and/or PayPal processing fees and a 10% restocking fee. 

Return Shipping 

To return your product, you should mail your product to:

14490 Simplicity Parkway, Apt. 2G. Carmel, IN 46033

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Owners: Ben & Breanna Andersen, Brian & Tracy Martin

Happy Burning!